How to order -- Delivery Terms -- Shipping Cost -- Equipment Instalation and Training -- Payment Methods -- Warranty -- Privacy Statement -- About Us
Shipping Cost
DOMESTIC:
Beginning 2009 we offer two standard shipping flat rate
options for shipments within continental US: A) $15.00 per order for US
Priority Mail (USPS), and B) $20 per order for UPS Ground or FedEx Economy.
The most essential difference between these options is that packages sent
via USPS are delivered without recipient signature and for this reason
are hard to trace if they did not reach intended recipient. While
not a single shipment was totally lost during many years, please note that
finding package delivered to right address is the recipient responsibility.
Cost of rush shipping (2 day, overnight etc.) is equal to rounded actual
shipping cost plus $10 handling fee.
INTERNATIONAL:
Cost of international shipments varies significantly
depending on the country and carrier chosen. We will gladly provide
you with price quote. Country of destination fees, taxes and custom
clearance is recipient responsibility. In most countries research
institutions are exempt from these fees and taxes. However, these
exemptions are not always automatic, sometimes it is necessary for the
recipient to provide proof of tax status to port of entry custom authorities.
To avoid delays in customs many parcel carriers require to specify which
account to be used in case of custom charges. For this reason it
is the best to use recipient FedEx, DHL or other carrier account for all
shipping costs. In this case we only charge $15 per order handling
fee. Alternatively we will pay shipping cost but still need either carrier
or credit card account number from the recipient for possible country taxes.
Equipment
Installation and Training
We are experts in planar bilayer (BLM) technique, liposome
preparation, video and conventional microscopy, mechanics and electronics.
If you need assistance with setting up BLM workstation, or with integration
of our products into your own design, or just need on site expert advise
on anything close to the above mentioned fields, please contact us and
one of our professionals will visit you. Within US it cost $450 first
day and $300 each following day plus cost of the round trip economy ticket.
International inquiries are welcomed too.
Our Federal tax ID (EIN) is: 52-2143999
Warranty
Eastern Scientific products are
covered by 30 days unconditional money back warranty. However, products
must be returned undamaged and carefully packed in the original packaging.
Custom manufactured and third party products can be returned only if found
defective. 18 month limited warranty covers all products against
any defects or malfunction that may appear during warranty period under
the normal use. In the unlikely event of finding such defects we
will replace or repair defective unit at no cost for you (excluding cost
of one way shipping). Prior to shipping product, please contact us
to obtain return authorization and mailing address.
Privacy
Statement.
The policy of Eastern Scientific
LLC. regarding personal information supplied by our customers is as follows:
All address information, telephone
information, e-mail address information, and purchasing records are
considered private and will not be shared or marketed to any other business,
individual or organization.
About Us
Eastern Scientific
LLC is a US company registered in Maryland since 1999. Our
specialty is manufacturing of mechanical, opto-mechanical and electronic
devices for research labortories. If necessary, our products can
be modified or even custom-made at your request. Most of our products are
created by top level specialists at formerly military enterprises of former
USSR and finally assembled and tested in the USA. That is why products
you receive are not mass-produced cheap imitations of precision instruments
but high quality custom made units at affordable prices. Purchasing
from us you are not only saving money but helping people in a formerly
totalitarian country to make a difficult transition to market oriented,
democratic society. Our additional contribution to this goal is up
to 20% discounts on orders from research laboratories in the countries
of the former Soviet block.