Ordering and Warranty information

How to order -- Delivery Terms -- Shipping Cost -- Equipment Instalation  and Training-- Payment Methods -- Warranty -- Privacy Statement -- About Us -- Contact Information

How to order

Delivery Terms
Most items listed "in stock" are shipped same or next day after payment.  Items from the catalog that are not available for immediate shipment will be shipped as they become available.  Items not available after 30 days may be canceled at your request and refunded or credited.  Complex items, like BLM setup etc., usually require additional pre-shipping assembly, testing or custom ordered modifications that may cause delays.
 

Shipping Cost
DOMESTIC:
We offer two standard flat rate shipping options for all shipments with gross weight under 8 lb (~3.6 kg), within continental US: A) $15.00 per order for US Priority Mail (USPS), and B) $20 per order for UPS or FedEx Ground. The most essential difference between these options is that packages sent via USPS are delivered without recipient signature and for this reason are hard to trace if they did not reach intended recipient.  While not a single shipment was totally lost during many years, please note that finding package delivered to right address is the recipient responsibility.  Unless you provide specific instructions for shipping, we will chose method that we believe is the best.  Cost of heavier or rush shipping (2 day, overnight etc.) and  is equal to rounded actual shipping cost plus $10 handling fee.
INTERNATIONAL:
Cost of international shipments varies significantly depending on the country and carrier chosen.  We will gladly provide you with price quote.  Country of destination fees, taxes and custom clearance is recipient responsibility.  In most countries research institutions are exempt from these fees and taxes.  However, these exemptions are not always automatic, sometimes it is necessary for the recipient to provide proof of tax status to port of entry custom authorities.  To avoid delays in customs many parcel carriers require to specify which account to be used in case of custom charges.  For this reason it is the best to use recipient FedEx, DHL or other carrier account for all shipping costs.  In this case we only charge $20 per order handling fee.  

Equipment Installation  and Training
We are experts in planar bilayer (BLM) technique, liposome preparation, video and conventional microscopy, mechanics and electronics.  If you need assistance with setting up BLM workstation, or with integration of our products into your own design, or just need on site expert advise on anything close to the above mentioned fields, please contact us and one of our professionals will visit you.  Within US it cost $450 first day and $300 each following day plus cost of the round trip economy ticket.  International inquiries are welcomed.

Payment Methods.

* -   Please be aware that, in case of international orders, your bank may charge US$10 or more for electronic fund transfer and currency conversion.  When this charges are forgotten some finance departments may deduct it from your order total.  In addition, quite often funds are transferred through intermediary bank that also subtract the certain amount for the service.  This led to underpayment of the order balance, and may cause problems with your order processing,  Since these subtractions become quite common recently we are forced to introduce $30 surcharge on international orders paid by EFT.  If payment will arrive in the full amount  invoiced, this surcharge will be credited toward your future purchases.  Also, we rarely checking our accounts for incoming wire transfer. If time matters please let us know when payment is sent. 

** Card payments for over US $500 are possible in case to case basis but are subject of 2% surcharge.

 Our Federal tax ID (EIN) is: 52-2143999

Warranty
Eastern Scientific products are covered by 30 days unconditional money back warranty.  Unused items returned past 30 days period are subject of 15% restocking fee.  Products must be returned undamaged and carefully packed, preferably in the original packaging.  Items ordered by customer mistake should be shipped at his/her expense.  Refunds will be issued on cost of goods only, our S/H charges are not refundable.   Custom manufactured and third party products can be returned only if found defective.  18 month limited warranty covers all products against any defects or malfunction that may appear during warranty period under the normal use.  In the unlikely event of finding such defects we will replace or repair defective unit at no cost for you (excluding cost of one way shipping).  Prior to shipping product, please contact us to obtain return authorization and mailing address.

Privacy Statement.
The policy of Eastern Scientific LLC. regarding personal information supplied by our customers is as follows:
All address information, telephone information, e-mail address information, and  purchasing records are considered private and will not be shared or marketed to any other business, individual or organization.

About Us
    Eastern Scientific LLC is a US company registered in Maryland since 1999.  Our  specialty is manufacturing of mechanical, opto-mechanical  and electronic devices for research labortories.  If necessary, our products can be modified or even custom-made at your request. Many of our products are created by top level specialists at formerly military enterprises of former USSR and finally assembled and tested in the USA.  That is why products you receive are not mass-produced cheap imitations of precision instruments but high quality custom made units at affordable prices.  Purchasing from us you are not only saving money but helping people in a formerly totalitarian country to make a difficult transition to market oriented, democratic society.  Our additional contribution to this goal is up to 20% discounts on orders from research laboratories in the countries of the former Soviet block.

Contact Information:
Eastern Scientific LLC
13114 Midway Ave.,
Rockville MD 20851 USA.

e-mail: sales@eastsci.com
Phone: 240-432-8117
FAX:   240-399-4486

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Last modification 11-12-2017